Digital Inquiry Management System

Introduction

VMukti Solutions participates in industry events, exhibitions, and trade shows to present its surveillance solutions. The company previously relied on traditional methods for capturing inquiries, such as exchanging visiting cards or manually recording details, which led to inefficiencies. Challenges included lost inquiries, difficulty in digitizing data, and time-consuming manual entry. A digital solution was required to enhance inquiry management, improve data accuracy, and accelerate lead conversion.

Project Challenges

VMukti Solutions required a digital inquiry management system to optimize lead capture during events and trade shows. The solution needed to support instant inquiry capture through a mobile app or web-based platform, ensuring all leads were securely stored and tracked in real time.

Key functionalities included:

• Enable instant inquiry capture via a mobile app or web-based platform
• Securely store and track all leads in real time
• Automate follow-ups and reminders for timely engagement
• Provide data analytics and reporting to evaluate event performance and lead conversion
• Support offline data capture with automatic synchronization once online
• Offer user access controls for secure data management

This solution aimed to enhance engagement, minimize lead loss, and maximize ROI from trade show participation.

Solution We Offered

To address these requirements, VMukti Solutions deployed AI CardVault, an AI-powered business card scanner app designed for digitizing visitor information.

At Convergence India 2025 in Delhi, AI CardVault facilitated event-specific inquiry capture, allowing users to categorize leads by product type and append notes using text, voice, images, and videos. Its offline sync feature ensured uninterrupted data collection, with automatic updates once an internet connection was available. The app, available on Android and iOS, integrated with CRM platforms such as Walkins CRM, Bizio, HubSpot, Zoho, and Salesforce, eliminating manual data entry and expediting follow-ups.

The platform’s event management functionality enabled precise tracking of inquiries by event, improving lead segmentation. A user management feature allowed businesses to control access by adding, editing, and removing users.

Results & Business Impact

With the adoption of AI CardVault, VMukti Solutions improved lead tracking, reduced manual efforts, accelerated follow-up response times by 80%, and increased lead conversion rates by 25%.

Feedback

“AI CardVault has streamlined our contact management process, improving productivity while supporting sustainable business practices. The app’s advanced features and integration capabilities have made it an essential tool for optimizing lead capture and follow-ups at events and trade shows.”
— Mr. Chirag Vaghela, Head of Digital Marketing, VMukti Solutions Pvt. Ltd.